FAR EASTONE (FETnet) induct ITIL proof their IT value

Home Sources:
http://www.ithome.com.tw/itadm/article.php?c=35077
http://www.advtekgroup.com/content/view/114/163/
http://app.digitimes.com.tw/ShowNews.aspx?zCatId=254&zNotesDocId=0000034431_A2K5BK3U0Q49B5T0V51B0

In order to representing the IT value; FAR EASTONE (FETnet) (http://www.fetnet.net ) induct ITIL to their corporation.

They start to carry on the assessment in 2002. As the result, FETnet commence the ITIL project from the service desk, and then develop a series e-Form platform to manage all electronic documentation operation. The ITIL application has been developed to the peak in 2004. Under the conformity demand, documentation works within the official forming on identical management.

At present in FETnet IT foundation, they reconstruct their IT departments on 6 big units which divide into the network service, the office automation service, the distributed service, the service desk, the data operations center and the system technology support. Each unit also has the different target of achievements and the grade of service management. Their system technologies support the different working attribute area with a conformity e-Form platform.

According to IT foundation reconstruction, they have established the different level of service agreement, for example the event processes the time must surpass 30 minutes and so on, if surpasses 30 minutes not to process, the system will make a alert with a red color symbol to the operator, also the user may penetrate FETnet services quality with on-line system to give grades. Therefore they review grade of services each week for the formulation reasonable target. FETnet’s ITIL project which is special inducts, certainly they do not purchases set of ready-made tools directly. However, they still need help with some third party tools. An example listed as next.

FETnet Assistant manager Mrs. Zhu mention, inducts HP the ILM information life cycle management system to improve ORACLE ERP in the short two months and establishes the data compilation with the working standard procedure which files away, this HP the ILM solution display the proper attention to both security and the efficiency.

In my opinion, ITIL is the global recognition in IT services management. The enterprise inducts ITIL will be the future tendency, obtain the ITIL authentication at early step, that will create the opportunity of understand how the information changing which affect the enterprise’s working flow in the life cycle that would increasing the competitive ability in the industry and strengthened business operation.