What is ITIL?

ITIL Home Source:

http://www.itil-officialsite.com/AboutITIL/WhatisITIL.asp

http://www.ogc.gov.uk/guidance_itil_4671.asp

ITIL is an acronym for Information Technology Infrastructure Library. Which is a guide which provides organization to approach the Information Technology (IT) services quality on the business; and which is a set of best practices standard for IT service management. ITIL is scaleable and has been developed in variety organization or company. In order to satisfy corporate aims and meet their business needs. Also it can be adapted and adopted in different ways according to each individual organizations needs. It provides the foundation and a customizable framework of best practices to achieve quality IT service and overcome difficulties associated with the growth of IT systems.


There are the core elements of ITIL version 2:

• Service support

1. Configuration management
2. Change management
3. Release management
4. Incident management
5. Problem management
   

• Service desk

1. Service delivery
2. Service level Management
3. Capacity management
4. Financial management for IT services
5. Availability management
6. IT service continuity management

This framework used for IT service management and delivery. However, there does not provide the details or steps for implementing on services improvement. The problem is organization or company needs to understand their current system situation, also they have to do an assessment which can help to finding out the implementation step on which parts can gain the greatest IT value. And then to develop the right roadmap achieves their business quality and successful in futures.