PepsiCo targets ITIL compliance

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http://www.computerweekly.com/Articles/2007/11/15/228103/pepsico-targets-itil-compliance.htm

According to Saran’s report in computer weekly, Pepsi Cola takes the lead to impel ITIL standard in IT service in England. They have obtained the good result after inducts ITIL to let the user wait for the IT service desk response the time decay one half. This successful improves the IT service and usability. The improvement on user seeks approximately IT service at helpdesk has promoted 1 time from needs to wait for 2 minutes in 2006 to only needs to wait for 1 minute in 2007; and more than 20% user feeling the IT department has been achieved in 2007. The service flow on continuously informed the correlation progress rate increased from 28% in 2006 to 40% at 2007, which approved with the implementation of ITIL methodology.

PepsiCo IT services manager Tim Huelin indicated in the itSMF conference in England, Pepsi Cola is planning impels ITIL standard to the global various business foothold after England success on ITIL implementation with Partner in IT consultant firm's assistance. They estimated it can be finished in 2009, the location such as Europe, Asian Pacific, Africa and so on.

Pepsi Cola achieved their prospect which impelled ITIL standard to promote the user satisfaction of IT service initially. The user degree of satisfaction also obviously enhances which demonstrated by the result as listed previous, they looking to the right consultant firm's assistance. They support Pepsi Cola transform IT processes to conforms to the ITIL standard from has not formulated the service support flow to their user. Although they have not listed ITIL implementation in details how to establish the processes and how much investment they are expended, but Pepsi Cola getting the profit from ITIL implementation, the success has proven by the data.