First Bank integrate information management flow by ITIL

Home source: http://www.ithome.com.tw/itadm/article.php?c=46695

The following information reported by First Bank the vice-president of Information center. According to the First Bank's medium and long-term strategy plan, the information center has two important development phases, one carries out ITIL at 2008, other establishes the information cost model. After carries on the ISO 20000 authentications in 2009. In fact, First Bank had inducted ITIL to the business operation several years ago, because of some risk event's reason. First Bank decided that makes the information security aspect first on ISO 27001. According to the ISO 27001 Induction experiences, First Bank discovered that ISO 27001 have many methods with ITIL framework is interlinked. Moreover, if First Bank gets the certification on ISO 27001, that mean can also match to the information security requirement on ITIL framework. Although First Bank enters ISO 27001 first, actually it was also equal to has made part of ITIL.

ITIL covers domain bigger than ISO 20000, such as information service's valuation model which doesn’t cover in ISO 20000. for the future, First Bank wish the information department change to the service orientated model, the cost valuation model must been done, therefore, the First Bank expected that carry out ITIL truly, though ITIL framework link all the information management flow together.

Focus on the auditing, financial industry has frequently the internal and external auditing since long, the control point had already in the work flow and the management flow, but looking from the ITIL angle, First Bank still had the improvement. An example as First Bank has a unification foreign information service desk, also have the version control and release management, but these two works have not established contacts in the same place, therefore, troubles still occurrence. For example: a new edition system already online, but service desk has not informed. Until receiving the telephone which the user carries, delay solving the question time immediately.

Because the connection between each flow's is completes depending on the manpower, not system automatically. Therefore sometimes unavoidably loses in control. With ITIL framework, these change management and Release Management, Service Desk, Problem Management and such will integrate together and automation. In First Bank has many information management flow originally, and these information management flow probably already covered ITIL requirement, just missing the connection on automation integration. That integration, processes improvement and carry on the ITIL implementation are the First Bank's mission in 2008.

In this case, I can see banking is more easier inducts ITIL framework in their business operation and lets the processes become automation. Because they already has many information management flow, which probably already covered ITIL expectation. Compare to other industry, banking should get the ITIL certification shortly.