ITIL standard has mass appeal

Home source: http://management.silicon.com/itpro/0,39024675,39170242,00.htm?r=1

Tim Ferguson provides some information for ITIL framework which has be used in IT services improvement in the world wide. As he reported “Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT infrastructure.” Information about the performance, this information comes from the Dimension Data which is a managed services company. ITIL scored an average of three out of five - higher than any other framework - in a survey of more than 370 CIOs in 14 countries.

In term of the survey on taking ITIL framework in organization’s size, they found the size of organization has an impact on ITIL adoption with companies of less than 100 employees rarely using ITIL compared with 87 per cent of companies of more than 10,000 employees using it in some form.

In Tim’s report, he also mentions have another best practice drop off the ITIL implementation in organization. The Engagement best practices as Prince 2, ISO, CMMi, ASL, CoBIT and TQM.

Regarding to Tim’s report, ITIL framework has a good reputation round the world. Even the engagement best practices are coming up, but I believe ITIL framework will continues being used on IT services improvement.