ITIL or not ITIL? That is not the question

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http://www.zdnet.com.tw/enterprise/technology/0,2000085680,20123187-2,00.htm

Brian Johnson emphasis this is not necessary each enterprise needs ITIL, but which ITIL version should enterprise chooses, it depend on enterprise’s business demand. The final answer on which edition should be taken to use? That must clear understanding is ITIL suit to be used in the organization. ITIL framework covers the area broad and depth, the implementation cost is huge money which is oversized. Whether needs to induct the ITIL framework in the enterprise or organization, making the decision after the appraisement voluntarily.

Johnson also pointed out clearly that ITIL is one kind of directive, is not the law. ITIL even requests the enterprise have to confirm their demand before starting, while the enterprise knows which part should be improved, then can discover the suitable products and solution, also consider which ITIL version should be chosen to implement if it should be is required.

If enterprise knew clearly what they needs, perhaps they don’t need ITIL. As ASE CIO Mincheng,Sheng reported, ASE has not obtained the ITIL authentication, also did not want to facing the ISO authentication, he believed that so long as all the processes can guarantee the practical execution by the internal management, ASE does not need the certification.

Whether Enterprise general manager or CIO, the main point is: taking ITIL for improving IT service, But not for ITIL. IDC Research Manager Yonghui, Cao has a similar idea, he indicate whatever is ITIL perhaps COBIT, or BS7799, these are the external models, it may not suits the enterprise completely, the external consultant also may not necessarily can tell enterprises are they suit it. All must return to the physical demand. “The most understands the demand and the work, is the internal IT department.” he said.

In summary, what I can see is the change is eternal, ITIL is not exceptional. The main point on ITIL framework is "provides the information service management framework which the enterprise needs", but the enterprise does not need to follow all the material. There are different requirement along the industrial characteristic, enterprise culture and the market strategy, different enterprise pays attention on the information service also difference. Which way can let business running smoothly, that way is we need.