Ten Tips for Successfully Implementing ITIL

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Isabel Wells is a consultant represented some tips on ITIL implementation successfully; which tips come form the PA Consulting Group. As majority audiences know, the benefits of implementing globally consistent, ITIL-based processes include:

• Improved availability, reliability and security of IT services.
• Increased IT project delivery efficiencies.
• Reduced TCO of IT infrastructure assets and IT applications.
• Improved resource utilization including decreased levels of rework and elimination of redundant activities.
• Provisioning of services that meet business, customer and user demands, with justifiable costs of service quality.
• More effective and better third-party relationships and contracts.

Many CIOs are not seeing the improvements they expected—despite heavy investment in ITIL. ITIL deployment should be set within the context of a business; any IT change program will encompass organizational, process and technology elements. The tips are drawing from PA's experience, they provide these ten tips about CIO's strategy and program directors can use to approach effective ITIL implementation with confidence.

For the organization area, the tips as coming:

• Approach ITIL implementation as part of the IT-wide strategy, and use it to guide all other strategic initiatives.
• Consider the post-ITIL organization before completing the process design.
• Engage, engage, engage. Continuous communication is required at all levels of the organization.
• Set realistic expectations about benefits realization and establish a baseline from which to monitor improvements.
• Engage existing suppliers early.

Focuses on the processes, the trips are next:

• Identify and deliver the quick wins.
• Maximum benefit can only be achieved if the impact each process has on another is understood.
• Prioritize process selection based on current maturity; don’t bite off more than you can chew!
• Use success as a springboard for further improvement.

Executiom on Technology, trip is next:

• Combine process and tool activities from day one as part of a single solution approach.

Playing on the technology, the tip is “Combine process and tool activities from day one as part of a single solution approach.”

Excluding the previous ten tips, Isabel Wells also mention, implementing ITIL is not just about evaluating and revising processes, it is about change: changing the way people work and are rewarded; changing technology platforms; and changing behaviors across an entire organization.

Regarding to this article, I can see the ITIL induction impacts widely, the current service management structure, people, services quality, organization culture every things. Those impacts on business and IT are significant and not isolated, closes as a family and interactive together.