IBM: ITIL is not only the IT service management Bible

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After the ITIL version 3 has been published at the middle of 2007, ITIL becomes a hot topic which has been discussed between the manufacturer and enterprise. IBM believed that ITIL become a hot topic, it is no doubt to be helpful to the market introduction. Enterprise must complete the consummation the IT service management, no just only ITIL, another standard as CMMI, COBIT, also enters the consideration.

Michael Shallcross, IBM construction service and the IT strategy Executive Consultant to indicate this enterprise should evaluate the present IT service management which parts needs to be improve, and then chooses the suitable standard to follow. Which standard should be use to improve the IT service management, the decision should consider the requirement from the user side.

Michael expand, If enterprise IT services focus on the business operational, that is suitable play attention on ITIL. But if the enterprise’s IT department focuses on the development, they should pick CMMI (Capability Maturity Model- Integrated) framework. If enterprise focuses on the government or planning, they should pick COBIT (Control Objectives for Information and related Technology) standard.

IBM global IT service department Consultant Manager Junchang, Chen said. “ITIL is parts of ITSM, enterprise may take many standards to match their development situation and demand.

IDC enterprise applied research Manager Yonghui,Cao indicate that ITIL is one of achievement on ITSM ways, but it is not for all. He also believed that although ITIL is the Best Practice which provides the criterion to enterprise face on ITSM, but no more than two enterprises have the same way to fulfill the ITSM. If enterprise just follow the single standard, they might take the ITIL framework as the foundation, develops their own IT service management flow.

Other entrepreneurs approve this ITIL is not the only one, but it is a very good reference to carry on the ITSM. CA senior technical adviser Zhenyi-Jiang indicated that achieve all the requirement base on ITSM, ITIL is not the only way certainly. Regarding to the enterprise did not have the resources develop their self management flow; it is quite easy to create the management flow base on the existing standard.

According to the professional’s opinion, that has been published early. I can see this strategy. The goal on IT service quality improvement, everybody is consistent. But the experiences, the time and the procedures could be different because of enterprise's nature are different. Meets enterprise's needs first then faces to the global standard later. This strategy is the best way to reach the coveted benefits.