Top 10 things IT managers should know about implementing ITIL

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Pink Elephant firm represent 10 important points which we should consider on ITIL implementation. What’s the idea for those important points? It has been listed as the following:

1. ITIL implementations need to be managed as formal projects.
2. It takes resources, including time and money.
3. It will require education and training.
4. More than ITIL processes will change.
5. A strong communication plan will need to be executed.
6. It takes management commitment and participation.
7. The organizational culture will need to change.
8. There will be resistance.
9. It takes everyone's involvement.
10. Every manager should know about implementing ITIL is: It's worth doing!

To be successful, we should have an overall vision and strategy. After that, we must have a project manager to manage all the activities which include consultants, communication, identify requirement, organizing funding, people, resources and such before starting the project. During ITIL implementation, we should provide the education or training to related member, because everyone should speak the same language on project interaction.

Focus on the ITIL implementation, the level of attention should from the very top on down, involves all IT staffs to develop and implement of the processes. In term of Technology has to support new processes and other existing business processes migration. That means new roles have to be created during the implementation. The company cultural issues would be change by the new policies and procedures.

For that culture conflicts, senior management plays a key role to communicate with the stakeholders and show visible commitment often. During the company culture conflicts, some people could leave their position; Leaders must be prepared to manage this aspect of change effectively in order to help the organization move quickly from resistance and denial to acceptance. Because of this affection is predictable. Avoiding that issue, don’t focus on just one group or department; get everyone's input. All stakeholders can make a valuable contribution.

Getting many people involved as possible creates a sense on ITIL implementation for improve business service delivery with effectiveness and efficiency IT processes. Move the company from a reactive to a proactive business operation.

In my view, those idea not only use in the ITIL framework implementation. It is also important in every project implementation. Each project can not missing the elements as Time, Money, Resources, communication and Management. Well-planning and strong communication can reduce the confliction during the business integration.