ITIL: 10 deployment mistakes

Home Source: http://searchcio.techtarget.com/news/article/0,289142,sid182_gci1304412,00.html

In Guglielmo article, he addressed the following 10 biggest mistakes that could IT organizations make during the first year of an ITIL implementation. If enterprise make whether mistake, that will affect the successful on ITIL implementation. The content of the 10 mistake as next:

Mistake No. 1: There is no vision. No one is sure of what is happening with ITIL and there are no clear answers.
Mistake No. 2: Top-down commitment isn't necessary. The project can be infiltrated via middle management.
Mistake No. 3: We don't need a business case. We know why ITIL is important and why we're doing it.
Mistake No. 4: We don't need an initial baseline. Let's just get started.
Mistake No. 5: ITIL is not a strategic project, so we can use existing resources to implement it.
Mistake No. 6: We don't need a communications strategy. A few emails and a kickoff meeting will suffice.
Mistake No. 7: We don't need an overall process strategy. Different process teams can do their own thing and we'll worry about process integration later. Let's just get it done.
Mistake No. 8: We'll start with a new tool and build processes around that later.
Mistake No. 9: Unmanaged scope creep. Manage growth as you go along.
Mistake No. 10: We don't expect much resistance to ITIL. We'll just tell them what to do.

As Guglielmo said, “organizations often make mistakes within the first year of an ITIL implementation, and that's normal.” If enterprise understands their direction is wrong early, and brings the project back on track. That may not too bad. If they don’t know, just waste time and money.

In my view, enterprise made those mistakes because of poor analyzes on the business needs, weak project management and communications. Also enterprise doesn’t really concentrate on the ITIL induction. Those mistakes could take the business down. Because something been changed that situation can not be reverse again. So, enterprise can avoid those mistakes happened in the organization, therefore they has to take the IT services assessment first, and then make a decision on which part allow the enterprise start the changing first then following. Do the ITIL induction step by step. The benefits can see easily.