ITIL V3 Certification

Home Source:
http://www.itil-officialsite.com/Qualifications/ITILV3QualificationScheme.asp
http://www.itil-officialsite.com/Qualifications/ITILV3CreditSystem.asp

For the ITIL version 3 Certification, there have five core subjects which include Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Each core subject covers the knowledge next:

Service Strategy
– Value Creation
– Business Fundamentals of services
– Service Provider Types
– Service Structures
– Service Strategy Processes
– IT Financial Management
– Service Portfolio Management
– Demand Management
Service Design
– Service Design Principles
– Service Design Processes
– Service Catalog Management
– Service Level Management
– Capacity Management
– Availability Management
– Service Continuity Management
– Information Security Management
– Supplier Management
– Application Management
– Requirements Engineering

Service Transition
– Service Transition Principles
– Service Transition Processes
– Change Management
– Configuration Management System
– Service Asset and Configuration Management
– Knowledge Management
– Service Releases Planning

Service Operation
– Service Operation Principles
– Service Operations Processes
– Event Management
– Incident Management
– Problem Management
– Service Request Management
– Functions (Detailed Information for each)
– Service Desk
_ Technical Management
_ IT Operations Management
_ Applications Management

Continual Service Improvement
– Continuous Improvement Fundamentals
– Continuous Improvement Principles
– Continuous Improvement Models
– Measurement and Control
_ Measurement
_ Benchmarking
_ Reporting
– Implementation Consideration
– Service Level Management

There are four levels certification for ITIL version 3

• Foundation Level.
• Intermediate Level (Lifecycle Stream & Capability Stream) .
• ITIL Expert.
• ITIL Master.

Foundation Level
The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL.

Intermediate Level
There are two streams in the intermediate level. Both assess an individual's comprehension and application of the concepts of ITIL. Candidates are able to take units from either of the intermediate streams, which give them credits towards the diploma.

• Intermediate Lifecycle Stream - 5 individual certificates built around the five core OGC books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
• Intermediate Capability Stream - 4 individual certificates loosely based on the current V2 offerings but broader in scope in line with the updated V3 content.
  

ITIL Expert

To achieve the ITIL Expert in IT Service Management, candidates must successfully complete, in addition to the Foundation Level, a number of intermediate units and the Managing Through The Lifecycle capstone course. This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.

ITIL Master
This level of the qualification will assess an individual's ability to apply and analyse the ITIL concepts in new areas. This higher level qualification is currently under development.

Relationship Between Version 3 & Version 2
Individuals with existing ITIL v2 qualifications can use those qualifications as credits towards the Expert or may find that the credits or qualifications they hold will make them eligible for the current v3 Bridging routes.

Foundation level - There is a short bridging course which covers the differences between v2 and v3 and allows someone to take an exam to demonstrate their understanding of the ITIL v3 approach.

ITIL v2 Practitioner qualifications count towards the ITIL Expert in Service Management. Depending on whether an individual holds a single topic certificate or a clustered certificate the credits will vary.

Any ITIL v2 Service Manager who wishes to gain the v3 Expert Level can take a bridging course and must pass the v3 Managers Bridge examination. The course covers the new concepts within ITIL v3 and fully integrates the benefits of the Lifecycle approach.

In my opinion, the ITIL version 3 certification is quite difficult than version 2. I can understand the version 3 qualification higher than version 2. If candidates don’t have the version 2 certification and then jump to the version 3, it is a huge challenge. Because the version 3 concepts are base on the version 2 and extending. Without the version 2 knowledge and then take the version 3 certification which has a high risk on failed examination. It is waste time and money. I don’t thing that investment is make sense. I believe the best strategy is holding the version 2 certification and then upgrade to version 3.