The Top 10 Strategic Benefits of ITIL

Home Source: http://www.cmpp.net/CMS/Media/Docs/ITIL/The%20Top%2010%20Strategic%20Benefits%20of%20ITIL.doc

According to the Introductory Overview of ITIL, the itSMF provides examples of figures from their research detailing some of the improvements business are experiencing every day:

• More than 70 percent reduction in service downtime
• ROI up by more than 1,000 percent
• Savings of nearly $200 million annually
• 50 percent reduction in new product cycles

For the example figures, how can we get those benefits from the planning? The following top 10 strategic benefits of ITIL is coming from the CMPP, with those strategic may be help the adopter have a direction where they can get the benefits from the improvements of business. The content of the 10 strategic benefits of ITIL as next:

1. Provides a single, definable, repeatable, and scalable documented framework for IT best practices that flows across the IT organization.
2. Clearly identifies roles and responsibilities for IT Service Management.
3. Supports reducing IT costs and justifying the cost of IT quality.
4. Supports ability of IT to measure and improve internal performance and service provisioning.
5. Defines IT in terms of services rather than systems.
6. Supports improvement of user productivity.
7. Improves communication and information flows between IT and organization business departments.
8. Provides a framework for IT to support regulatory challenges.
9. Improves ability of IT to adjust as business opportunities and challenges are presented.
10. Improves relationship of IT with the business – builds trust.

In summary, the ten points is a good idea which let the adopter realize which area they can get the benefits if inducts the ITIL standard to the organization. Are the figures of benefit always come true? I don’t think so. Because of the figures are references. How much the adopter would have? That will depend on the adopter’s execution ability during the ITIL induction. As we know there are many factors which will affect the final result. Different gains on different industry. However, I believe adopter will have the reaping on the days.