For the last version of ITIL version 3 which have five core area which includes Service Strategy, Service Design, Service Operation and Continual Service Inprovement. But what is the relationship between that five core subjects with people, processes, products and partner's knowledge? It is so complicated and challenged with few words to descript those scenarios. If we don't have the real case experiences, how can we draw up that diagram? What can I say? It is an impossible mission. Fortunately, I found that diagram from Zyworld web site. It is very useful for people understand the relationship between people(users), processes(five core subjects), products(CMDB, SKMS) and partners(outsource or in-house design). With this diagram help, it is more easilt to understand the ITIL version 3 objectives.
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