ITIL: Brings two authentication fashion

Home Source: http://www.ithome.com.tw/itadm/article.php?c=35074

The following information come from the reporter Whiffen Yang reported.

Regarding to individual, the authentication may prove that carries out ITIL the ability; for the enterprise, by the authentication may inspect that conform the operation of ITIL induction is following the international standard.

After ITIL extends gradually to ISO20000, one issue on the ITIL authentication personally, another issue is the enterprise authentication at ISO20000. From personally, there has the related training program can be found on the net. Also have more than 50 enterprises in the whole world to obtain the authentication, such IBM, CA, Microsoft and such. Taiwan's enterprise obtains not many regarding to the ITIL authentication. If the enterprise just improve parts of the operation flow by ITIL methodology, perhaps ITIL induction will be focusing on the most need place, doesn’t matter which part taking ITIL framework, which inducted ITIL. For example, many enterprises only made the event to manage, the Service Desk, this also inducted ITIL. But if enterprise must obtain the international standard authentication ISO20000, they must induct ITIL within each IT service management flow.

Because of the authentication auditing key point which care on the flow meeting standards inspection, therefore, no matter on the height of ITIL validity, so long as the flow coverage fit the standards can through the authentication.

Under such premise, if the enterprise obtains the authentication on the commercial purpose, the achievement possibly will neglect the IT service management validity. If enterprise focuses on improving the IT foundation construction and service management, it will be the true goal on ITIL induction.

The biggest significance of ITIL authenticates, that prove enterprise have the practical ability on ITIL implementation. ITIL authentication mainly may differentiate at 3 levels at presently, including ITIL Foundation, ITIL Practition as well as ITIL Service Management. But the authentication obtains in the process must proceed in an orderly way, the sequence also obtain ITIL Foundation first, according to own demand then enter to the ITIL Practition phase or ITIL Service Management.

For the ITIL Foundation may say that is the most foundation authentication, mainly focus on ITIL concept understanding; ITIL Practition concentrates the flow practice; But the ITIL Service Management besides must understand the ITIL concept fully and must have all flow practical ability.

At present the ITIL authentication is authenticated by both EXIN and ISEB organization mainly. EXIN is located at Holland's making profit unit, and also setup the subsidiary company in the Asian and Pacific area, ISEB is subordinates under a British Computer Association's semi-official unit.

In my view, before we get the benefits on the certification of ITIL, we must pay a lot of money and time on the training. Even though the examination just three level, it will take a long time for that certification. I believe the ROI is quite good but we need to have the budget on taking the professional level certification. Also should patient on the understanding of all material, then reaping later on.