ITIL Certification

Home Source: http://gllig.org/docs/ITIL_Certification_Presentation.ppt

Here list some information that about the ITIL certification. The information comes from the Great Lakes LIG’s ITIL Certification Presentation. According to the presentation, both company and employee will have the benefits when they get the ITIL certification. The benefits of ITIL certification includes two parts, one is the company. Other one is the employee. What are the benefits for the company and employee? The answer as following:

Benefits to Company:

• Certification provides an objective demonstration of the Company's breadth and currency of knowledge, which builds credibility and provides the competitive edge.
• Measurable improvement in product and service quality.
• Fosters customer confidence based on evidence of qualifications and suitability for the projects.
• Benchmarks IT skill sets possessed by its employees

Benefits to Employees:

• Certification provide a highly effective and practical way to:Gain additional knowledge and skills to perform current job more effectively.
• Acquire third party validation of knowledge and skills.
• Common understanding of Industry standards and terminology.
• Professional recognition and networking with other professionals.

ITIL Certification Providers

EXIN - The National Exam Institute for Informatics (Netherlands)

ISEB - The Information Systems Examination Board(UK)

Types of ITIL Certification

Foundation - Fundamental Level. Basic Understanding of the ten ITIL Service Delivery and Service Support processes and the Service Desk.

Objective: - Introduce knowledge and understanding of IT Service Management concepts and terminology, and insight into the applicability of IT Service Management.

Suitable for: - All personnel who wish to become familiar with the best practices of ITIM as defined by OGC ITIL guidelines.

Exam Qualification requirements:
No Formal entry requirements
Some experience in IT

Exam Format:
Closed book Multiple Choice
40 questions on Service Delivery Service
Support and Service Desk

Exam Duration: 1 hour

Exam Assessment:
Required to score 65% to pass (26 out of 40)

Cost:
Training Cost: $ 200 to $ 2500 approx
Exam Fee: $ 135 USD

Practitioner - In-depth understanding of one of the ten ITIL process areas

Objective: - Provide the knowledge and skills necessary to plan, implement and execute the IT Service Management processes.

Suitable for: - Person with responsibility for the definition, execution and maintenance of a specific ITSM process or processes in the Organization.

Exam Qualification Requirements:
Demonstrate one years experience in Practice area
Attend accredited course and complete in-course assignment
Hold Foundation Certificate in ITSM
Exam Format:
Closed book Multiple Choice
25 questions based on Case Study
Exam Duration: 1 hour

Exam Assessment:
Combined total score of 65% to pass (50 % of In-course Assignment & 50% of Exam score)

Cost:
Training Cost: Approx $ 2500 approx
Exam Fee: $ 160 USD

Manager (Masters) - Broader understanding of all ten processes and the Service desk function

Objective: -Provide the knowledge and skills necessary to plan, implement and execute the IT Service Management processes.

Suitable for: - Person with responsibility for the definition, execution and maintenance of a specific ITSM process or processes in the Organization.

Exam Qualification Requirements:
Demonstrate one years experience in Practice area
Attend accredited course and complete in-course assignment
Hold Foundation Certificate in ITSM

Exam Format:
Two Closed book essay exams based on Case
Study (Paper 1 Service Support, Paper 2
Service delivery)

Exam Duration:
3 hours each in a period of 24 hours

Exam Assessment:
Achieve a total score of 50% or more in both of the written exams)

Exam Offered in:
January, April, July, October

Cost:
Training Cost: Approx $ 6000 – 10,000 approx
Exam Fee: $ 360 USD

In my opinion, the ITIL certification is quite useful in the world. No worries where come from, each professional have the same language on the communication as well as working together. Those exams also take many times to prepare. Before we get the benefits, we need to pay much money on the training and examination. The total cost also expensive. That could be another long-term investment. I believe the result is excellent when we have the certification.